Service is entirety. And all parts of the service must plan well. But putting the plans into practice is also an important thing. If people are not following the plans those plans have no effect.
So very high-paid consultants can make many reports. They can introduce things but if their customer would not make anything to put them into practice they are just reports that do not affect productivity and profits.
The company is service. That means that all parts of the service must think and plan well. But also the practical application in service and other things is the important thing. The practical service is the thing that impresses the customer.
The service design of the company should be the dynamic entirety. The workspace, crew, and technical equipment must work for making the pleasing and good service experience. If some of those parts are missing or are not working well that means the service is bad. And the entirety is not working and the service doesn't leave a good taste.
Slow internet connections are the main reason why people are choosing another service. But if the homepages are working fine and the thing that is in those pages is the pleasing customer. That person would come into the company and in that case, the good experience of service is the thing that is needed for making a person buy the product.
The worst mistake that the workers who are working in customer service must realize is that there are sometimes difficult customers. There is always some reason why the customer is difficult. And in some cases, the reason is that the customer wants to buy a large number of the service. When some difficult customer comes into the hotel and wants to see rooms there is a possibility that the person wants to make the business meeting with a large company for selecting the meeting with the prime contractor and its subcontractors for some large-size building sites.
And in that kind of case, there might need for many rooms. But anyway, even in the case of regular customers the difficult customer always has some reason for being difficult.
The offerer of the service is responsible that the service people are handling their job. And the thing is that the service crew is not always responsible for bad things. The leaking pipes are not the fault of the cleaners. The company should know what kind of people they are hiring. They should interview people who want to work in that company.
If we are honest we should understand that if the person who is serving us at the service desk doesn't speak our language that thing is not that person's fault. The company has recruited that person and they should know that there is a language problem. The responsibility to check the qualification of the employees is the offerer of the service. So this is the thing that we should realize when we are getting service. If the raw materials what the company uses are bad even the best masters cannot save that concept.
But the problem is that the service is entirety. And in some cases, the service that people are buying looks nice. But then there is a problem that the service packages are medley, collected around one big concept. That means there is one well-thought service and then some auxiliary concepts that are not thought so well. In that case, the offerer of the service just hopes that nobody uses the auxiliary services. One of the best examples is the bars that are selling alcohol and food. In that case in the permit application is put that the main product is the food.
But somehow the main service is turning to sell drinks. In that case, the raw material of the food is getting old. And in that case, the owner must just hope that nobody order food. But there is the possibility that sometimes some people are buying food like hot dogs. And if the material of the food is not so good as it should be there is a problem. In that case, making the hot dog can take a very long time.
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